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Frequently Asked Questions

Do you print out the letters and mail them to me?

No, you are provided with download links that allow you to save and print the letters on your own printer.

Is there a limit to how many free letters I can create?

Yes, we limit the amount of free letters to 2 per visitor.

How do I print the letter?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select "US Letter" in the U.S. and Canada, or "A4" for the rest of the world. Click ok. Now choose "File" and "Print" and make sure that when using the "A4" size the Page Scaling option is set to "Shrink to Printable Area".

How do I print the Nice List?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select "US Letter" in the U.S. and Canada, or "A4" for the rest of the world. Click ok. Now choose "File" and "Print" and make sure that when using the "A4" size the Page Scaling option is set to "Shrink to Printable Area".

How do I print the envelope?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select envelope type "No. 10" in the U.S. and Canada, or "DL Envelope" for the rest of the world. Then choose "File" and "Print" and make sure Page Scaling option is set to "Fit" and "Auto-Rotate and Center" is checked.

How do I print the santa photo?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select "4x6" photo in the U.S. and Canada. Then choose "File" and "Print".

How long will my letter be available for download?

Free letters are kept online for only 24 hours and then deleted to free up server space. It's crucial that you download your free letters as soon as possible. After they are deleted, they unfortunately cannot be recovered. Deluxe and Standard download links will work until January 30th.

What if the letter is blank when I download it?

This is very common problem if you are using an older version of Adobe Reader. Download and install the latest version of Adobe Reader.

What if I don't receive my download links email?

Often the download email will end up in Spam or Junk mail folders. All emails with a correct address are automatically and correctly emailed by our system. Because of the massive volume of free letters that are created each day, we are unable to manually resend your letters or offer support for this problem. The only reason you wouldn't receive the download email is if you entered an incorrect email address, so be sure to double check your email on the last step.

If you purchased a Deluxe package or Standard letter, you can retrieve your download links on our lookup letter page. If you are still having a problem please contact us and we'll happily assist you with your download links. Please note that Deluxe letter and Standard letter download links are sent to the email address that is associated with the paypal account you paid with.

Do you offer refunds?

If you purchased our Deluxe or Standard package and are not satisfied, we will refund your purchase for up to 30 days after the sale. Just contact us and let us know. We want you to be happy!