Background Image

Frequently Asked Questions

Do you print out the letters and mail them to me?

Yes and No. For our printed letters, we created and send your letters to you via the US Postal Service. For our print-at-home letters, you are provided with download links that allow you to save and print the letters on your own printer.

How do I print my print-at-home letter ?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select "US Letter" in the U.S. and Canada, or "A4" for the rest of the world. Click ok. Now choose "File" and "Print" and make sure that when using the "A4" size the Page Scaling option is set to "Shrink to Printable Area".

How do I print the print-at-home Nice List?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select "US Letter" in the U.S. and Canada, or "A4" for the rest of the world. Click ok. Now choose "File" and "Print" and make sure that when using the "A4" size the Page Scaling option is set to "Shrink to Printable Area".

How do I print the print-at-home envelope?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select envelope type "No. 10" in the U.S. and Canada, or "DL Envelope" for the rest of the world. Then choose "File" and "Print" and make sure Page Scaling option is set to "Fit" and "Auto-Rotate and Center" is checked.

How do I print the print-at-home santa photo?

We suggest you use Adobe Reader for best results. In Adobe reader, choose "Print Setup" from the file menu ("Page Setup" on a Mac). Select "4x6" photo in the U.S. and Canada. Then choose "File" and "Print".

How long will my print-at-home letter be available for download?

Deluxe and Standard download links will work until January 30th.

What if my print-at-home letter is blank when I download it?

This is very common problem if you are using an older version of Adobe Reader. Download and install the latest version of Adobe Reader.

What if I don't receive my print-at-home download links email?

If you purchased a Deluxe package or Standard letter, you can retrieve your download links on our lookup letter page. If you are still having a problem please contact us and we'll happily assist you with your download links. Please note that Deluxe letter and Standard letter download links are sent to the email address that is associated with the paypal account you paid with.

Do you offer refunds?

If you purchased our Deluxe or Standard print-at-home package and are not satisfied, we will refund your purchase for up to 30 days after the sale. Just contact us and let us know. We want you to be happy!